Employee Experience Benchmark DACH 2021 - current study with special survey on the crisis

What your employees think about the company

Those who research and change their own Employee Experience (EX) make a significant contribution to a better working atmosphere, better employee retention and ultimately better growth opportunities. Aspects that have gained in importance, especially in times of crisis.

Today most of the contact with employees takes place remotely. The current COVID situation therefore presents companies with challenges and opportunities in the retention and management of employees for which there is little experience. Together with the experience management specialists Buljan & Partners Consulting and the Hamburg School of Business Administration, PAWLIK Consultants is launching a research project on the Employee Experience Benchmark for the German-speaking region. The study is open for participants until the end of March.

Already in 2018, our partner Buljan & Partners Consulting conducted an Employee Experience study for the Spanish market. The aim was to find out which situations are crucial for the employee experience before and during the employment relationship and how the companies meet the employees’ expectations.

Process

How does the EX-study proceed? For a comprehensive overview it examines 24 employee touchpoints. From their first contact with the company, through initial training and all career phases, until their leave.

There is also a section which explicitly addresses the COVID situation. For example, your employees are asked, among other things, how well they feel informed and supported through the crisis, if there is a sense of belonging, and how they personally experience remote work.

The survey will take place online, anonymously. Participating organizations will receive a visualized evaluation, as well as specific impulses for improvement based on this evaluation.

Your contacts for this study form a strong alliance of HR, experience management and academic expertise:

Prof. Dr. Henrik Meyer-Hoeven (PAWLIK Consultants GmbH)
E-Mail: hmeyer-hoeven@pawlik.de

Silvana Buljan (Buljan & Partners Consulting)
E-Mail: s.buljan@buljanandpartners.com

Prof. Dr. Daniela Eisele-Wijnbergen (Hamburg School of Business Administration)
E-Mail: daniela.eisele-wijnbergen@hsba.de

Schedule

March/April 2021 Preparation

We take care of the formalities before the survey starts: Participation contracts, data protection agreement, pre-selection, as well as technical set-up of the online survey, all in close contact with you.

May 2021 Implementation

Precise selection of your employees, as well as direct communication: your employees receive access to the online survey tool and get everything they need to carry out the survey.

June 2021 Analysis

Qualitative and quantitative analysis of the results. We will create an individual benchmark for your company. You can also compare the results with the aggregated data of all participating companies.

July 2021 Assessment

We will assess the results in detail together with you in a workshop and will evaluate your possible actions and concrete steps for an improved Employee Experience!

Overview

What you get from us:

• Conception
• Information
• Conducting, assessment, and analysis of the survey
• 20-page results report
• Excel spreadsheet with your employees' comments in verbatim
• 3h presentation & workshop on site or remote

What we ask of you

Time

• 10 minutes of participation per employee in the online survey (up to 1.000 employees)
• Project responsibility: 3-4 days
• Presentation & discussion: 3 hours

Budget

• Participation fee: 9.450€ plus VAT

We would need your decision to participate by 31 March 2021.